Privacy Policy

1. Information We Collect

We may collect the following categories of information:

Account Information

• Name
• Email address
• Username and login credentials
• Authentication provider information (Google, Apple, Microsoft, etc.)
• Subscription and billing status

Connected Service Data

If you connect third-party services to my859, we may access information from those systems based on the permissions you authorize. Examples include:

• Email platforms
• Calendar systems
• Messaging applications
• CRM systems
• Productivity platforms
• Task management tools
• Ticketing systems
• File storage platforms

The specific information accessed depends entirely on the permissions granted by you.

Usage Information

We may automatically collect:

• Device information
• Browser type
• Operating system
• IP address
• Session activity
• Feature interactions
• Log files
• Performance metrics
• Diagnostic and crash information

Payment Information

Payments are processed through trusted third-party payment providers such as Stripe. We do not store complete payment card numbers on our systems.

Communications

We may collect information you provide through:

• Support requests
• Feedback forms
• Surveys
• Emails
• Chat interactions

2. How We Use Your Information

We use information to:

• Provide and operate the Services
• Generate AI-powered briefings, recommendations, summaries, and workflows
• Personalize your experience
• Improve reliability and performance
• Authenticate users
• Process payments and subscriptions
• Respond to support requests
• Monitor for fraud, abuse, or unauthorized access
• Comply with legal obligations
• Send service-related notifications
• Communicate updates, educational content, promotions, and marketing communications

3. AI Usage and Model Training

Your data is NOT used to train public or shared AI models.

my859 does not sell, share, or contribute your personal content, prompts, emails, documents, calendar data, messages, or connected platform data into generalized AI training datasets.

AI processing performed by my859 is used solely to provide services directly to you within your account experience.

We may use anonymized and aggregated usage analytics to improve platform performance, feature effectiveness, security, and reliability. These analytics do not include personally identifiable content.

AI Output Disclaimer

AI-generated outputs may contain inaccuracies, incomplete information, or unintended results. You acknowledge that AI-generated recommendations, summaries, drafts, or analyses should not be solely relied upon for:

• Legal decisions
• Financial decisions
• Medical decisions
• Regulatory compliance
• Critical business operations

Users are responsible for reviewing and validating AI-generated outputs before acting on them.

Sensitive Data Redaction

We attempt to automatically identify and mask personal, sensitive, and financial information (such as passwords, account numbers, credit card numbers, Social Security numbers, and API keys) that may appear in connected data sources before it is included in AI-generated outputs. This is a best-effort technical safeguard and is not guaranteed to catch every instance.

4. Data Ownership

You retain ownership of your content and underlying data.

By using the Services, you grant my859 a limited license to process, store, transmit, and analyze your information solely for the purpose of operating and improving the Services you request. Nothing in this Privacy Policy transfers ownership of your data to my859.

5. Marketing Communications

By creating an account or interacting with our Services, you agree that we may contact you regarding:

• Product updates
• New features
• Service announcements
• Educational resources
• Promotions
• Related products or services

You may opt out of marketing communications at any time using unsubscribe links or account settings. We do NOT sell your direct personal information, email address, or identifying information to third parties.

SMS Messaging

If you enroll in the my859 brief SMS program, we collect your mobile phone number and related delivery metadata (timestamps, delivery status, opt-in/opt-out events) to verify your number, deliver your scheduled brief, and provide customer support. We use Twilio as our SMS delivery subprocessor. No mobile information or SMS opt-in consent is shared with third parties or affiliates for marketing or promotional purposes, and this information won't be shared with any third parties. See the dedicated SMS and Mobile Information Sharing section below, and our SMS Terms for program details and opt-out instructions.

6. Third-Party Integrations

my859 integrates with third-party platforms and services.

When you authorize integrations, you grant us permission to access and process information from those systems solely to provide requested functionality. We request only the permissions reasonably necessary to operate the features you enable.

You may revoke integration permissions at any time through the applicable third-party provider settings or your my859 account settings. Your use of third-party services is also governed by their respective terms and privacy policies.

7. Data Sharing and Disclosure

We do not sell your personal information.

We may share limited information in the following situations:

Service Providers

We may share information with trusted vendors and subprocessors that assist with cloud infrastructure, authentication, analytics, payment processing, customer support, AI processing, security monitoring, and email delivery. These providers are contractually required to protect your information. The categories of information shared with service providers do not include mobile phone numbers collected for the my859 SMS brief program or the associated SMS opt-in consent data, which are never shared with third parties or affiliates for marketing or promotional purposes.

Legal Requirements

We may disclose information if required to comply with applicable law, respond to legal process, protect rights or safety, investigate fraud or abuse, or enforce agreements.

Business Transfers

Information may be transferred as part of a merger, acquisition, financing, reorganization, sale of assets, or bankruptcy proceeding.

7a. SMS and Mobile Information Sharing

No mobile information, phone numbers, or SMS opt-in consent collected through the my859 brief SMS program will be shared, sold, rented, or otherwise disclosed to any third parties or affiliates for their marketing or promotional purposes. This information is used solely to deliver the SMS service you enrolled in (number verification, sending your scheduled brief, delivery receipts and metadata, and customer support). The categories of personal information described elsewhere in this Privacy Policy that may be shared with service providers or subprocessors exclude text messaging originator opt-in data and consent; this information won't be shared with any third parties.

What we collect for SMS

• Your mobile phone number
• Verification code attempts and timestamps
• Message delivery status and metadata
• Opt-in and opt-out events and timestamps

SMS subprocessor

We use Twilio to transmit SMS messages on our behalf. Twilio acts as a service provider and is contractually restricted from using your mobile information or opt-in consent for its own marketing or promotional purposes, or for the marketing or promotional purposes of any third party or affiliate.

How to opt out

Reply STOP to any my859 SMS message at any time to opt out, or manage your SMS settings inside your my859 account. Reply HELP for help. See our SMS Terms for the full program description, opt-in keywords, and re-enrollment instructions.

8. Human Access and Support Operations

Authorized personnel may access limited user information when reasonably necessary for customer support, technical troubleshooting, security investigations, abuse prevention, legal compliance, or operational maintenance. Access is restricted to authorized personnel with legitimate business purposes.

9. Data Storage and Security

We implement commercially reasonable technical, administrative, and organizational safeguards designed to protect your information. Security measures may include encryption in transit, encryption at rest, authentication controls, access restrictions, audit logging, monitoring systems, and infrastructure security protections.

However, no method of transmission or storage can guarantee absolute security.

10. Data Retention

We retain information only as long as reasonably necessary to:

• Provide Services
• Maintain account functionality
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
• Preserve security and backup systems

Deleted data may persist temporarily in encrypted backups or archival systems before permanent deletion.

11. Your Rights and Choices

Depending on your jurisdiction, you may have rights to:

• Access your information
• Correct inaccurate information
• Request deletion
• Export your data
• Withdraw consent
• Object to certain processing activities
• Limit certain uses of your information

To submit a request, contact privacy@my859.ai. We may verify identity before processing requests.

12. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• Maintain login sessions
• Remember preferences
• Analyze usage patterns
• Improve performance
• Measure marketing effectiveness
• Personalize experiences

You may control cookie settings through your browser preferences.

12a. Advertising on the Free Plan

The free, ad-supported plan displays ads from third-party advertising networks within the web dashboard and the optional daily reminder email. With your consent, these networks may use cookies, pixels, or similar technologies to measure ad performance and show more relevant ads. We do not share the contents of your briefs, calendar, mail, or other connected-source data with advertising networks. You can withdraw advertising consent at any time using Cookie settings in the footer, and ads are not shown to users on paid plans (Manual, Automated, and Concierge).

13. Children's Privacy

The Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take reasonable steps to delete it.

14. International Users

If you access the Services outside the United States, you understand that your information may be transferred to, stored in, and processed in jurisdictions where our service providers operate. By using the Services, you consent to those transfers.

15. Security Incidents

While we strive to protect information, no security system is impenetrable. If we become aware of a material security incident affecting personal information, we will take reasonable steps to investigate, mitigate, and notify affected users when required by applicable law.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updated versions will be posted with a revised effective date. Continued use of the Services after changes become effective constitutes acceptance of the updated policy.

17. Contact Information

my859 is a product and service operated by JTOG Consulting, LLC, a Florida limited liability company. For privacy-related questions, requests, or concerns, contact privacy@my859.ai.